Service and support

Call, email or chat with us!

If you encounter any mechanical or technical problems with your coffee roaster, it is a priority for us to help you to get your Giesen coffee roaster up and running as soon as possible. That is why our support and service team is available for you. The support desk can be reached by phone, email or our website. 

Giesen Makes it possible

Our team

Given our family values and no-nonsense mentality, we work with short communication lines. Although we are becoming a well-known brand, our way of working remained the same; informal and with a personal approach. Keeping your roasting process running smoothly is our number one priority.

When you purchase one of our roasters, you don’t just choose the best quality roaster, you also choose the best support team of experienced professionals who are there when you need them. It doesn’t matter if your roastery is big or small, our support team will guide you from start to finish. Only together we will get the best out of your coffee roaster.

Made in the Netherlands

Incredible support and service

Do you encounter a technical or mechanical problem? Does your roaster need maintenance? We’re happy to help. We do this as quickly as possible so you can get back to doing what you do best: roasting the best coffee. That’s why you can contact us through all possible channels. Call, email, or chat with us and we will get to work for you straight away! If you require spare parts you can order them through our store.

Roast with confidence​

Service subscriptions

At Giesen, we understand that your coffee roasting success hinges not only on your roasting techniques and top-notch equipment but also on maintaining that equipment at its optimal performance. Introducing our carefully crafted Service Subscriptions, designed to provide you with ease of mind, efficiency, and uninterrupted roasting. With an expanding network of service partners, we are resolute in delivering unmatched service tailored precisely to your requirements.

Fill in the request form for the preventive maintenance subscriptions and enjoy a worry-free coffee roasting experience, backed by our commitment to optimal equipment performance and a network of dedicated service partners.

Read our knowledge base

Looking for information on coffee roasting terminology? Or do you want to improve your general coffee knowledge? Use our knowledge base to find all the information you need. Are you missing some information? Send an email! Have fun reading!

Clean the internal cyclone tubing 

Enjoy your Giesen roaster for as long as possible by cleaning it often...

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Clean the burner

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Daily roaster maintenance

If you like to have use of your roaster for as long as...

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